We have two sets of links for each video, a link to download the video and one to stream the video. We recommend you use the streaming link unless you are on a Mac. Mac users should use the download link. On some browsers the videos may take a minute or two to load. Although the videos focus on the Windows version of the ShoreTel Communicator, many of the concepts are relevant to the Mac version. The documents section contains both Windows and Mac specific items.

Lesson 1: ShoreTel Communicator Software - Basic Functionality (9:25) - Stream | Download

Lesson 2: ShoreTel Communicator Software - Call Management (5:18) - Stream | Download

Lesson 3: ShoreTel Communicator Software - Navigating the Viewer Window (21:52) - Stream | Download

ShoreTel Communicator is a powerful unifi ed communications (UC) application for users across an organization, whether an operator, a contact center agent, a knowledge worker or a road warrior. Available on multiple operating systems, ShoreTel Communicator makes it easy for people to communicate any way they choose: by video, voice (wired. Download the current installation file, Shoretel Sky Softphone2.15.132.1572.zip from the Public Facing Attachment at the bottom of this article. Additional software may be needed depending on the version of Windows in use to extract the.zip file.

Dec 01, 2020 ShoreTel Communicator (PCM.exe). It delivers unified communications in an intuitive interface and is available in diverse environments such as Web browsers, Windows, iPhone, BlackBerry, and Nokia mobile phones. With minimal training, users across job roles can master a full suite of versatile tools for managing real-time communications on their.

Lesson 4: ShoreTel Communicator Software - Call Handling Modes (8:49) - Stream | Download

Lesson 5: ShoreTel Communicator Software - Remote Worker Options (11:04) - Stream | Download

Lesson 6: ShoreTel Communicator Software - Outlook Integration (9:31) - Stream | Download

Lesson 7: ShoreTel Communicator Software - Contact Center Integration (6:48) - Stream | Download
This training module will be used exclusively by the PresbyTel, Presbyterian Publishing Company, Hubbard Press, Presbyterian Distribution Center and Presbyterian Foundation call center employees.

Lesson 8: ShoreTel IP655 Conference Phone - Features and Functionality (10:34) - Stream | Download

Lesson 9: ShoreTel IP230 Phone - Features and Functionality (18:11) - Stream | Download

1) Setting Up ShoreTel Communicator for Windows Users

How To Download Shoretel Communicator

2) ShoreTel Communicator for Mac User Guide

3) Setting up ShoreTel Instant Messaging using iChat for Mac

4) ShoreTel Commuincator Professional Call Manager for Windows User Guide

Managed Profile

5) ShoreTel IP230 Phone User Guide

6) Voice Mail Setup User Guide

7) Voice Mail Quick Reference Guide

8) ShoreTel Contact Center Agent Toolbar (this guide will be used exclusively by the PresbyTel, Presbyterian Publishing Company, Hubbard Press, Presbyterian Distribution Center and Presbyterian Foundation call center employees.)